Cashless Card

CREATE YOUR ACCOUNT BEFORE THE FESTIVAL!
By creating on-line and pre-charging your account before the festival:

  • You can directly enjoy the festival without going through the top-up banks.
  • In case of trouble, you can block your chip in every top-up banks.

YOU PAY DIRECTLY WITH YOUR CARD: IT’S FASTER!
No need to search your wallet or your coins in your pockets anymore! Result: Faster service at bars and no more queues…

YOUR MONEY IS IN TOTAL SECURITY!
All transactions are made through NFC chip integrated directly in your card. Your money is secured: no possible loss or theft!

Create your account now

HOW DOES IT WORK?

Your "Cashless" card is the one of the 2 ways to pay for purchases on all stands in the festival. To pay, you simply move your card to the payment terminal. On each transaction, the amount remaining of your account is shown to you.

IMPORTANT: Your "Cashless" account is an electronic wallet. It is not linked to your bank account. You will not be charged beyond the amount you credited.

BEFORE THE FESTIVAL

Create your Cashless account by filling your first name, your name, email, a password, your festival ticket number and Bank card information.

Choose the amount you want to be credited to your card. Confirm ... and that's it!

DURING THE FESTIVAL

You already created your Cashless account:
Arriving at the entrance, head towards the entrance with your festival ticket that will be scanned, your card will be given to you containing the money you have pre-charged.

You do not have a Cashless account:
Arriving at the entrance, head towards the entrance with your festival ticket. Then to the Cashless bank in the 3M Purple Room to get your cashless card (with money on it), visit the top-up bank located in the chill out.

 You can credit your cashless card with your credit card or cash.

Reload your Cashless card:
You can recharge your card as many times as you want in the Cashless bank located in the 3M Purple Room, by CB or cash.

You can also charge your cashless card by connecting to your account on the Festival website.

IF YOUR CASHLESS ACCOUNT WAS CREATED BEFORE YOUR ARRIVAL AT THE FESTIVAL: KEEP YOUR FESTIVAL TICKET UNTIL YOUR MONEY IS CREDITED ON YOUR CASHLESS CARD.

AFTER THE FESTIVAL

Refund
If there is money left on your card after the festival, you have between Sunday, December 16th at 8.00am and Monday, December 31st, 11:59 p.m. to make your refund request.

This will be done by credit card only, and will require 6 letters code inscribed on the back of your cashless card.

IMPORTANT: KEEP YOUR CARD!

You have created a Cashless account
To request your money back, you simply connect to your account via the festival website and click the button « Reimbursement ». Your credit card will be credited to your balance at the end of the month.

You did not create a Cashless account
In order to reclaim your balance, you must create a Cashless account. From here you create your Cashless account by filling your first name, your name, email, a password, the code that is on the back of your cashless card and your Bank credit card information.

Once logged into your account, click the « Reimbursement » button. Your bank account will be credited to your balance before the end of the month.

FAQ

Do I have to register?
No ... But we highly recommend it! For thus you will:

  • Check expenses history
  • Recharge your account at any time on the website.
  • Block your card in the top up bank in case of trouble

What happens if I lose my cashless card?
As your account is linked to your card, you can block it by visiting the top-up bank located in the chill out. You can get for free a new card which will be credited to the balance of the chip you have blocked.

Unfortunately, if you did not create an account, blocking your card is impossible.

Is my cashless card free?
When you topped-up your cashless card for the first time (creating an account before the festival or directly into the top-up « bank » during the festival), 1€ is taken for the card activation.

Example: If you credit your chip with € 20, the actual balance on your present card will be 19 €.

NOTE : The activation fee is only charged for the first topped-up. All topped-up are free.

How to recover the balance of my cashless card after the festival?
If there is money left on your card after the festival, you have until Sunday, December 31st, 11:59 p.m. to make your refund request.

This will be done by credit card only, and will require 6 letters code inscribed on the back of your cashless card.

IMPORTANT: KEEP YOUR CARD!

You have created a Cashless account: To request your money back, you simply connect to your account via the festival website and click the button « Reimbursement ». Your credit card will be credited to your balance at the end of the month.

You did not create a Cashless account: In order to reclaim your balance, you must create a Cashless account. For this, nothing more simple: visit the festival website, and go to Cashless section. From here you create your Cashless account by filling your first name, your name, email, a password, the code that is on the back of your cashless card and your Bank credit card information. Once logged into your account, click the « Reimbursement » button. Your bank account will be credited to your balance before the end of the month.

You have questions ? Having trouble with your account?

Do not hesitate to contact us via cashless@ilovetechnoeurope.com

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